Returns & Refunds

Last updated: September 9, 2026

We want every EXTRADACK order to feel right. Eligible items may be requested for return within 30 days after confirmed delivery.

Return condition

Items must be unused, unworn, clean, and returned with their original packaging, inserts, and labels. For hygiene protection, press-on nails, lashes, wigs, and other sealed personal-use products are eligible only when the protective seal and retail packaging remain unopened and intact.

Gift cards, final-sale items, and products altered after delivery are not returnable unless they arrived defective or incorrect.

Start a return

Email support@extradack.com with your order number, the item you wish to return, and a brief reason. Please wait for return instructions before mailing anything; unapproved returns may not reach the correct facility.

Damaged or incorrect items

Report damage, defects, or a wrong item within seven days of delivery. Include clear photos of the product, packaging, and shipping label. When we confirm the issue, we will arrange a suitable replacement or refund at no additional product cost.

Refund timing

Approved refunds are sent to the original payment method after inspection. Banks and card providers commonly take 5–10 business days to post the credit. Original shipping charges are not refundable unless the order was incorrect or damaged in transit.

Exchanges

To receive a different item quickly, return the eligible original item and place a new order. This keeps inventory and delivery timing clear.