Returns & Refunds

Last updated: September 30, 2026

Eligible items may be requested for return within 30 days after confirmed delivery.

Return eligibility

Items must be unused, unworn, clean, and returned with their original packaging, inserts, and labels. For hygiene protection, press-on nails, lashes, wigs, and other sealed personal-use products are eligible only when the protective seal and retail packaging remain unopened and intact. Gift cards, final-sale items, and products altered after delivery are not returnable unless they arrived defective or incorrect.

Start a return

Email support@extradack.com with your order number, the item, and the reason for the request. Wait for return authorization and instructions before mailing anything.

Return Address:
Room 405, South Block, Jinwen Digital Valley, Huangtian Subdistrict, Bao'an District, Shenzhen City, China

Return shipping costs

For a non-quality return, the customer is responsible for return shipping charges. When we confirm that an item arrived damaged, defective, or incorrect, we will provide an appropriate remedy and cover reasonable return shipping when a return is required. Original outbound shipping charges are not refundable for non-quality returns.

Damaged or incorrect items

Contact us promptly and include clear photos of the item, packaging, and shipping label. After verification, we will arrange a replacement, refund, or another appropriate remedy without limiting mandatory consumer rights.

Refund timing

After the returned item is received, inspected, and approved, we will process the refund to the original payment method within 5 business days. Your bank or card issuer may require additional time to post the credit; that posting time is separate from our processing period.

Order cancellation

Contact us as soon as possible. We cannot guarantee cancellation after processing or dispatch has begun.