Frequently Asked Questions

Orders

Can I change or cancel an order?

Email support@extradack.com within two hours of ordering. We will try to help before fulfillment begins, but changes cannot be guaranteed once an order enters processing.

How long does processing take?

Most orders are prepared in 1–3 business days. During launches or holidays, an extra business day may be needed.

Shipping

Where do you deliver?

We currently serve the United States, Canada, and Australia. Available delivery options and final charges appear at checkout.

Where is my tracking number?

When your parcel is handed to the carrier, we send tracking to the email used at checkout. Tracking may need up to 48 hours to show its first scan.

Products and care

Will colors look exactly the same in person?

We photograph products carefully, but screens and lighting can shift how a shade appears. Small color differences are normal.

How should I care for beauty accessories?

Keep reusable pieces clean and dry, follow any instructions included with the item, and store them away from direct heat and sunlight. Do not share personal-use beauty items.

Returns

What if something arrives damaged or incorrect?

Contact us within seven days of delivery with your order number and clear photos. We will review the issue and offer the appropriate replacement or refund.