Shipping Information

Last updated: September 9, 2026

We currently ship to addresses in the United States, Canada, and Australia. Rates and available services are calculated at checkout in US dollars.

Processing

Orders are usually prepared within 1–3 business days, excluding weekends and public holidays. High-volume periods may add a short delay. A shipping confirmation is sent as soon as the carrier receives your parcel.

Estimated transit times

• United States: approximately 5–10 business days after dispatch
• Canada: approximately 7–14 business days after dispatch
• Australia: approximately 7–14 business days after dispatch

These are estimates, not guaranteed delivery dates. Weather, customs reviews, carrier disruptions, and remote destinations can affect timing.

Tracking and addresses

Allow up to 48 hours after shipment for tracking to activate. Customers are responsible for entering a complete and accurate address. If an address needs correction, contact us immediately; we cannot redirect a parcel after fulfillment.

International charges

Import duties, taxes, brokerage fees, or other local charges may apply to Canadian or Australian orders. Unless checkout states otherwise, these charges are the recipient’s responsibility.

Late or missing parcels

If tracking has not moved for seven business days, or a parcel is marked delivered but cannot be found, check nearby delivery areas and contact the carrier first. Then email support@extradack.com with your order number so we can investigate.